Patient Service Representative (Albemarle)

DERMCARE MANAGEMENT LLC•Rio, VA

2d•Onsite

About The Position

The front desk coordinators are responsible for receiving patients and visitors, determining their needs, and directing them accordingly. They answer telephones, make appointments, manage correspondence, receive payments, and issue receipts and other paperwork to the patients. They perform other clerical and administrative tasks as required. At all times, the front desk coordinators are responsible for maintaining confidentiality of any and all information accessible while performing job duties.

Requirements

High School diploma or equivalent required
At least one year of experience working in a position requiring direct relations with people and customer service
Microsoft Office
Ability to learn EHR system (Nextech)
Quick & accurate keyboarding skills
Excellent verbal and written communication skills
Ability to work in a fast-paced, busy, upbeat medical setting
Problem-solving skills
Tact for working effectively with patients, physicians, and other employees in the medical environment.
Honest and trustworthy
Strong team-oriented focus and positive attitude
Self-starter and fast learner
Dependable and punctual
CMS Compliance Certification – completed annually
OSHA and Infectious Disease Control Training – completed annually
Sitting 80% of the day
Ability to safely lift 25lbs

Responsibilities

Greet visitors and patients, determine their needs, and direct them accordingly.
Answer questions and provide information within the limits of knowledge and medical practice policies.
Schedule all appointments and give routine non-medical instructions in preparation for the patient's visit to the practice.
Handle any and all written correspondence between the practice and other providers.
Retrieve and file or scan medical records, letters, reports, and miscellaneous items as requested.
Collect fees and issue receipts.
Count and balance money at the end of the day.
Distribute any necessary paperwork to the patient for completion and update patients’ electronic medical record.
Open and close practice as required.
Perform other duties as required.