Patient Service Representative

Valley-Wide Health Systems • San Luis, CO

1d • Onsite

About The Position

Valley-Wide Health Systems, Inc. is seeking a patient-focused, detail-oriented Patient Service Representative to support smooth clinic operations at the front line of care. This role involves managing patient check-in and check-out processes, coordinating appointments, responding to patient needs, and ensuring schedules run efficiently to create a seamless patient experience. The position is full-time and located onsite in medical, dental, or behavioral health clinics across Colorado.

Requirements

• High school diploma or equivalent required
• BLS certification/training and certification

Nice To Haves

• Associate degree or medical office certification preferred
• 1-2 years of healthcare or customer service experience preferred
• Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred
• Bilingual English/Spanish preferred or required, depending on clinic location

Responsibilities

• Greet and check in patients with professionalism and cultural sensitivity
• Verify insurance eligibility and collect co-pays or sliding fee documentation
• Confirm patient demographics and update EHR records
• Respond to phone calls and patient inquiries in a timely and courteous manner
• Schedule new and return visits based on provider templates, visit type, and patient preference
• Manage document scanning and filing of patient paperwork in a timely and accurate manner
• Monitor provider schedules throughout the day to identify and fill last-minute cancellations
• Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks
• Communicate schedule changes clearly to patients and care teams
• Assist providers in scheduling follow-up appointments before the patient leaves the clinic
• Coordinate patient needs (labs, referrals, imaging) with other departments as needed
• Perform mail duties including dispersing forms and documentation to care teams and mailing outpatient letters and Medicare Wellness Packets
• Call patients due for care and schedule needed services
• Manage patient portal enrollment and assist patients with needs
• Conduct appointment confirmation calls, voicemails, and texts following communication protocols
• Document all outreach attempts in the EHR accurately
• Call patients that no-show scheduled appointments to offer a new appointment, determine if barriers to care are present, and make warm handoff to the Patient Care Navigator for intervention

Benefits

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Paid Leave: Vacation: 10 days accrued per year
• Sick Leave: 12 days accrued per year
• Holidays: 7 days per year + 3 Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED