Patient Service Representative

RadNet•Bayonne, NJ

19h•Onsite

About The Position

This company is a leader in radiology, utilizing Artificial Intelligence and advanced technology to provide the best patient care. With decades of expertise, they are committed to a better healthcare experience. Joining as a Patient Service Representative means becoming part of a dedicated team focused on delivering quality, value, and access in the 21st century, aligning all stakeholders—patients, providers, payors, and regulators—to achieve optimal clinical outcomes. The role offers dynamic cross-training and advancement opportunities in a team-focused environment. The ideal candidate is genuinely passionate about customer service, exercises sound judgment, maintains professionalism, demonstrates effective communication and interpersonal skills, and thrives in a fast-paced environment while prioritizing work with a structured approach to provide world-class customer service.

Requirements

High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service

Nice To Haves

Medical terminology knowledge
Recent medical/radiology office experience

Responsibilities

Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees.
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients.
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.