Patient Service Representative

Forefront Dermatology•Naperville, IL

4h•Onsite

About The Position

Come join our team! We have an immediate need for a Patient Service Representative in our Naperville, IL clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Requirements

High school diploma or equivalent is required
Proficient in basic computer functions
Ability to learn new software quickly
Must possess excellent customer service, communication and organizational skills
Ability to operate standard office equipment
Must possess attention to detail
Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
Ability to respond positively to constructive feedback and direction from supervisors
Must demonstrate professional appearance and manner at all times
Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
Ability to maintain confidentiality of information

Nice To Haves

1-2 years of recent medical office experience or in a similar capacity is preferred
Ability to type a minimum of 40 wpm is preferred

Responsibilities

Performs opening and closing clinic duties
Greets patients, checks in for appointments and verifies insurance
Scans documents into electronic health record
Maintains tidiness of waiting area and reception counter throughout the day
Checks schedules for added, canceled and no-show appointments throughout the day
Schedules follow up appointments as needed
Responds to designated tasks in the electronic health record
Orders clinic office supplies
Sells and tracks cosmetic products
Distributes mail
Prepares for next day scheduled appointments

Benefits

Access to health, dental, and vision insurance
Health Savings Account $500 matching contribution
Eligible for PTO and Holiday pay
Company paid life insurance and long term disability (full-time only)
Access to voluntary short term disability insurance (full-time only)
Access to additional life insurance
Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
401K with employer contribution
Profit sharing
Employee discounts