Patient Service Representative - Outpatient (Per Diem)

Hartford HealthCare•Farmington, CT

1d•Onsite

About The Position

The Central Support Team is seeking a dependable and detail-oriented Per Diem Patient Services Representative (PSR) to assist with key administrative and insurance-related workflows. This role supports smooth patient access, timely processing of authorizations, and essential back-office functions across multiple service areas. Candidates should be adaptable, highly organized, and comfortable working in a fast-paced environment.

Requirements

High school diploma or equivalent required; additional administrative or healthcare coursework preferred.
Experience with insurance processes, authorizations, or referral management strongly preferred.
Familiarity with OnBase, EHR systems, and healthcare workqueues is a plus.
Strong communication skills, attention to detail, and ability to manage multiple priorities.
Reliable, flexible, and able to respond to per diem scheduling needs on short notice.
Commitment to confidentiality, accuracy, and patient-centered service.

Responsibilities

Submit initial authorizations, reauthorizations, and request end-date extension accurately and within required timelines.
Conduct follow-up calls to insurance companies to confirm status, request updates, and resolve outstanding issues.
Complete data entry from OnBase, ensuring all information is accurately captured in the appropriate systems and referrals.
Perform workqueue follow-up, clearing, updating, and documenting actions according to department guidelines.
Process and send faxes, maintain fax records, and ensure appropriate documentation is uploaded or indexed.
Provide excellent customer service by responding to inquiries from internal and external stakeholders.
Support general Central Support functions, including scheduling assistance, documentation updates, and workflow troubleshooting.
Maintain compliance with departmental procedures, payer requirements, and HIPAA standards.
Accurately enter, update, and manage patient information in the electronic health record (EHR).
Troubleshoot scheduling or registration issues and escalate as needed.
Follow department workflows to ensure compliance with regulatory, privacy (HIPAA), and organizational standards.
Assist with special projects or high-volume periods within Central Support.
Demonstrate flexibility by providing coverage for planned and unplanned staffing needs.