Patient Service Representative
About The Position
Patient Service Representative - Westmont - Rheumatology - Part Time Position Highlights: Part Time, 20 hours a week Hours: Monday 11am-3pm, Tuesday 10am-6pm, Thursday 11am-3pm, Friday 11am-3pm; Hours may vary as needed. Location: Westmont Travel: Naperville as needed (Training at Westmont, Winfield and Naperville) Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. $2,625 Tuition Reimbursement per year. Immediate 401(k) match. 16 hours paid volunteer time off. A culture committed to community engagement and social impact. Responsibilities The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.
Requirements
- High School diploma or equivalent required
- Minimum 1 year of experience in a medical office or clinical setting preferred
- Prior experience in a receptionist or front desk role strongly preferred
- Exceptional customer service skills and passion for serving others.
- Outstanding verbal and written communication skills.
- Proficiency in EPIC or similar EMR systems.
- Knowledge of medical office procedures and insurance verification.
- Skilled in operating phones, personal computers, software and other basic IT systems.
- Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
- Detail-oriented with excellent organizational and time management skills.
- Ability to handle sensitive information with discretion.
- Positive, professional, collaborative, and adaptable attitude.
- Ability to sit, stand, walk, bend, and stretch for extended periods
- Vision must be correctable to 20/20; normal hearing required for phone communication
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Responsibilities
- Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.
- Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.
- Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.
- Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.
- Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.
- Clearly communicates information about Duly clinical personnel to patients and other individuals.
- Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.
- Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
- Reviews performance dashboards daily to monitor key metrics in Scheduling & Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.
- Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.
- Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.
- Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.
Benefits
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- $2,625 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 16 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
