Patient Service Representative - Urgent Care

Community Health Systems•Tucson, AZ

About The Position

As a Patient Service Representative with Northwest Urgent Care in Tucson, AZ, you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles. Job Summary The Patient Services Representative – Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. The front office position plays a vital role in ensuring and exceeding the expectations of the patient. This role is responsible for patient registration, insurance verification, scheduling, and collecting payments, while ensuring a positive and professional patient experience. The Patient Services Representative supports the daily operations of the urgent care center through effective communication, customer service, and administrative accuracy. Essential Functions Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment. Registers patients by verifying demographic, insurance, and financial information accurately and efficiently. Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols. Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers. Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments. Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR). Analyzes health insurance benefits, insurance eligibility and obtains necessary authorizations or referrals as needed. Maintains the cleanliness and organization of the front desk, waiting area, and shared workspaces. Communicates effectively with clinical and non-clinical team members to support efficient patient flow. Maintains confidentiality of patient information in accordance with HIPAA and OSHA compliance as well as all organizational policies. Support staffing and operational needs by traveling to other Urgent Care locations as required. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards.

Requirements

1-2 years of customer service, administrative, or healthcare front office experience required
Strong customer service and interpersonal skills in a fast-paced setting.
Ability to accurately collect and enter data with attention to detail.
Proficient in the use of EMR systems, scheduling tools, and basic office software.
Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously.
Ability to multitask, problem-solve, and remain calm under pressure.
Knowledge of insurance verification and medical billing procedures.
Excellent verbal and written communication skills.
Ability to work 12-hour shifts, including some weekends and holidays.
This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Nice To Haves

Prior experience in a clinic, urgent care, or physician office setting preferred

Responsibilities

Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment.
Registers patients by verifying demographic, insurance, and financial information accurately and efficiently.
Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols.
Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers.
Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments.
Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).
Analyzes health insurance benefits, insurance eligibility and obtains necessary authorizations or referrals as needed.
Maintains the cleanliness and organization of the front desk, waiting area, and shared workspaces.
Communicates effectively with clinical and non-clinical team members to support efficient patient flow.
Maintains confidentiality of patient information in accordance with HIPAA and OSHA compliance as well as all organizational policies.
Support staffing and operational needs by traveling to other Urgent Care locations as required.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.