Patient Service Representative

Family Health Centers of San Diego•San Diego, CA

9d•$25 - $29

About The Position

Typically the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, will schedule appointments, collect specified payments, and complete insurance eligibility verification. Follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, may encounter a high volume of patients.

Requirements

High School diploma or GED equivalent required.
1 – 3 years of experience related to administrative/clerical support, or customer service required.
Experience in a healthcare environment preferred.
Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
Ability to work both in a team-based environment and independently.
Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.
Knowledge of cashiering functions with the ability to record payments and cash received.
Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity.
Possess a basic understanding of medical terminology and procedures preferred.
Ability to maintain confidentiality.
Ability to listen well in devoting attention to patients and medical professionals.
Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.

Nice To Haves

Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.
Bilingual in English/Spanish preferred.

Responsibilities

Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
Follow policies and procedures in collecting and handling cash.
Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
Confirm, request, and process referrals and authorizations for specialty services.
Contact patients to schedule appointments and make reminder/recall notifications.
Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed.
Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns.
Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.
Perform other duties as assigned.