Patient Service Representative (Sona-Greensboro)

DERMCARE MANAGEMENT LLC • Greensboro, NC

9d

About The Position

Patient Service Representative – Sona Med Spa Greensboro, NC We are seeking a motivated and service-oriented Patient Service Representative to join our team! As the first point of contact for our clients, you will play a key role in creating an exceptional experience while helping support our mission of delivering premium aesthetic services in a results-driven environment. Our ideal candidate thrives in a fast-paced setting, is passionate about aesthetics and wellness, and brings strong organizational and communication skills to every interaction. If you're goal-oriented, love helping people feel their best, and excel at managing a busy, dynamic schedule—we want to hear from you! What You'll Do: Welcome patients and create a warm, professional first impression that reflects our brand. Schedule and reschedule appointments to maintain a full, optimized calendar for our providers. Provide product and service knowledge to patients, assist with skincare purchases, and help guide them toward treatment plans aligned with their aesthetic goals. Proactively manage leads and patient follow-ups using our customer relationship management (CRM) system. Collaborate with the clinical team to ensure seamless communication, smooth patient flow, and a five-star patient experience. Collect and post payments for aesthetic procedures, packages, and product sales. Entering patient demographics into the practice management system Maintain cleanliness and presentation of reception and retail areas. Stay informed on current promotions, treatment offerings, and skincare lines. Handle check-in and check-out processes, obtain necessary consents, and ensure accurate patient documentation. Confirm and document patient communications, no-shows, and reschedules as needed. Contribute to a team environment that prioritizes goal setting, patient retention, and monthly sales targets.

Requirements

• Passionate about skincare, beauty, and the aesthetics industry.
• Confident in sales and excited to work in a performance-focused environment.
• Experienced with CRMs, EMRs, and scheduling software or eager to learn.
• Skilled in multitasking, with the ability to stay organized under pressure.
• A team player with strong communication and customer service skills.

Nice To Haves

• Previous experience in a med spa, salon/spa, or aesthetics-focused healthcare setting.
• Familiarity with aesthetic services such as injectables, lasers, facials, and skincare products.
• Comfortable with goal tracking and participating in sales campaigns or promotions.

Responsibilities

• Welcome patients and create a warm, professional first impression that reflects our brand.
• Schedule and reschedule appointments to maintain a full, optimized calendar for our providers.
• Provide product and service knowledge to patients, assist with skincare purchases, and help guide them toward treatment plans aligned with their aesthetic goals.
• Proactively manage leads and patient follow-ups using our customer relationship management (CRM) system.
• Collaborate with the clinical team to ensure seamless communication, smooth patient flow, and a five-star patient experience.
• Collect and post payments for aesthetic procedures, packages, and product sales.
• Entering patient demographics into the practice management system
• Maintain cleanliness and presentation of reception and retail areas.
• Stay informed on current promotions, treatment offerings, and skincare lines.
• Handle check-in and check-out processes, obtain necessary consents, and ensure accurate patient documentation.
• Confirm and document patient communications, no-shows, and reschedules as needed.
• Contribute to a team environment that prioritizes goal setting, patient retention, and monthly sales targets.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed