Patient Service Representative - Internal Medicine, Westwood

UCLA Health•Los Angeles, CA

50d•$30 - $43•Onsite

About The Position

Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: Acting as a liaison for the patients and physicians in the practice. Assisting patients in accessing service within the health system. Facilitating communication with referring physicians. Referring patients to appropriate resources. Providing follow-up through telephone and EPIC/Care Connect

Requirements

Skill in setting priorities which accurately reflect the relative importance of job responsibilities
Ability to establish and maintain productive working relationships with faculty, staff, administration and patients form various social, cultural and economic backgrounds
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
Ability to provide coverage for Community Clinics as assigned

Nice To Haves

Knowledge of specific specialty practice and workflows
Working knowledge of patient related policies and procedures as well as a thorough understanding for the University system and its services and programs.
Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
Familiarity and knowledge of authorization process & managed care programs