Patient Service Representative

University Hospitals•Willoughby, OH

2d•Onsite

About The Position

Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports department operations as needed. Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Requirements

High School Equivalent / GED (Required)
1+ years related experience as a Secretary/Receptionist (Preferred)
Customer service experience preferably in the medical field. (Required)
Typing skills – 30 wpm. (Required proficiency)
Excellent verbal/communication skills. (Required proficiency)
Detail oriented. (Required proficiency)
Basic computer knowledge. (Required proficiency)

Nice To Haves

1+ years related experience as a Secretary/Receptionist
ICD9 coding and medical terminology

Responsibilities

Accurate and efficient patient registration
Procedure scheduling
Charge transmittals
Collections
Procurement
Use quality customer service techniques to ensure patient needs are met
Maintain professional interpersonal skills with patients, physicians and co-workers
Supports department operations as needed
Performs other duties as assigned
Complies with all policies and standards
Safely and securely maintain Protected Health Information (PHI) for our patients