Patient Service Representative FT, Days - San Marino Clinic
About The Position
As a member of the patient care team and the primary point of patient contact, the Patient Service Representative is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. When you join the Huntington Health team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you’ll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it.
Requirements
- High School Diploma/GED required.
- 1 year experience working customer service or an office setting preferred
- Communication - Ability to convey and/or receive written/verbal information to/from various audiences in different formats. Strong verbal and writing skills. Ability to read, understand and respond to detailed oral and written instructions.
- Other - Demonstrates level of expertise in medical insurance, referral process and benefits plans. Ability to work independently.
- Technical - Ability to apply knowledge of information software and/or hardware to provide solutions and/or support.
- Ability to work independently.
Nice To Haves
- Assoc. Degree/College Diploma preferred.
- Experience with CS-Link/Epic Healthcare preferred.
Responsibilities
- positive patient relations
- proper telephone communication
- appointment scheduling
- patient registration
- payment and co-payment collection
- collection and maintenance of current patient demographics and insurance information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
