Patient Service Representative

Health Ministries Clinic•Newton, KS

About The Position

The Patient Service Representative (PSR) works as a member of Health Ministries Clinic team in an integrated primary-care/behavioral health setting. The PSR assists providers to care for patients by scheduling appointments and taking phone calls for the clinic. PSRs do participate in staff meetings, and staff training as required for the job role. The PSRs work closely with patients to ensure the accuracy of their dental appointments, personal information, and billing information.

Requirements

Minimum education: High school diploma/GED required
Ability to maintain confidentiality of sensitive information is required
Bi-Lingual ability in Spanish is required for this role
Computer knowledge, and ability to work independently with little direction requires

Nice To Haves

6 months experience as a medical receptionist or medical records clerk preferred
Experience with customer service and multi-line phones is preferred
Medical terminology/procedural knowledge strongly preferred but not required

Responsibilities

Accurately enters a variety of information into the Electronic Health Record.
Accurately checks patients in for appointments and scans a variety of documents into system.
Demonstrate courtesy, patience, and helpfulness toward patients and their families
Manage appointments and stay informed of appointment status
Answer phones promptly, courteously, and efficiently
Assist patients with registration forms
Enter patient information accurately in the electronic health record
Verify insurance eligibility
Verify eligibility for sliding fee discount schedule
Collect and accurately record payments and co-payments for all services
Assist providers as needed
Ability to maintain confidentiality of all medical, financial, and legal information, including HIPAA
Follow HMC policies and procedures