Patient Service Representative
About The Position
We are looking for an experienced Patient Service Representative for our Medford Office to assist our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. The PSR serves as an advocate and educator in creating treatment plans for dental care. At Farber Center you will find a happy, friendly team environment where you will be welcomed. Position Overview: This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
Requirements
- 3 years Experience working in a dental office
- Experience working with dental insurance plans
- Strong verbal and written communication skills
- Must have exceptional customer service skills
Responsibilities
- Explain the treatment plan, address patient concerns and answer any questions
- Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
- Build trust, and understand the patient’s objectives
- Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
- Understand the practice policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
- Bill dental insurance, post payments, and claim estimations as required.
- Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
- Track patient accounts receivable and outstanding balances to ensure timely payment.
- Assist in Practice’s collections protocol for all outstanding balances.
- Perform general office duties and other duties as required
Benefits
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
