Patient Service Representative (Contour-Rancho Mirage)

DERMCARE MANAGEMENT LLC•Rancho Mirage, CA

10d•$17 - $20•Onsite

About The Position

A Patient Service Representative (PSR) ensures a professional, efficient, and welcoming experience for all patients and visitors. Key responsibilities include patient check-in/out, scheduling, verifying insurance, and handling inquiries. Excellent customer service is essential, along with strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Essential Functions & Responsibilities: Patient Check-In Greeting all patients and visitors warmly, ensuring a welcoming environment. Maintain a clean and organized reception area. Register new patients and update existing patient demographics, including insurance and financial details. Verify insurance eligibility and inform patients of any pending balances or copays. Manage patient flow by communicating delays and assisting with inquiries. Ensure all necessary forms (consents, financial agreements, etc.) are completed and scanned into charts by the end of the day. Protect patient confidentiality at all times. Inform patients of monthly specials and upcoming events. Patient Check-Out Provide a friendly farewell, ensuring patient satisfaction. Address any remaining patient questions or concerns. Schedule follow-up appointments. Bill for services rendered and collect payments. Reconcile financial transactions and end-of-day reports. Phone & Communication Answer and manage multi-line phones efficiently (within three rings, with minimal hold times). Route calls accurately and provide coworkers with detailed patient requests/concerns. Take and relay messages with full detail. Schedule appointments according to provider templates to optimize patient satisfaction. Maintain professional phone etiquette and uphold patient confidentiality. General Duties Maintain a comfortable environment by addressing patient concerns and anxieties. Manage office inventory, place supply orders, and coordinate equipment maintenance. Assist patients in distress and respond to questions, concerns, or emergencies as needed. Ensure compliance with office policies and procedures, reporting any necessary updates. Contribute to a positive team environment and assist with additional tasks as needed. Patient Engagement & Education Educate patients on products, skincare treatments, and post-care instructions, promoting sales where applicable. Assist in marketing efforts and patient education initiatives. Workplace Expectations Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner Teamwork - Develop and promote teamwork and cooperation among co-workers Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. Completion of all other duties as assigned by Management