Patient Service Representative Cancer Care Part Time Days

Trinity Health•Boise, ID

About The Position

As a Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Your primary responsibilities would include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Patient Service Representatives utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. Schedule: Minimum Qualifications: High School Diploma or equivalent required Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred Experience with process improvement or lean philosophy preferred Our Ideal Candidate: is friendly, detail oriented, a quick learner and has a passion for providing a high quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families both in person and on the phone. The ability to provide superior customer service while utilizing independent decision making skills will be essential in this position. What You Will Do: Acknowledges and greets patients immediately, providing a positive customer service experience Registers patients for appointments and completes paperwork Verifies and updates existing patient and insurance information Keeps patient appointments on schedule by notifying provider of patient’s arrival Informs patients immediately of delays, explains why, and the anticipated wait time Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. Maintain knowledge of different payer practices and deductibles Assist patients with all aspects of Financial Assistance Paperwork Control credit extended to patients via a payment plan Maintain business office inventory and equipment and order supplies Maintain a neat work area including the reception area Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone Handles multiple telephone lines effectively and politely per clinic standards Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment Mail patient paperwork to new patients prior to appointment Interacts with patients via Patient Portal Scan incoming patient related documents into EHR Ability to process incoming and outgoing referral requests Files incoming medical reports and correspondence Assembles new patient medical records in accordance with policies and procedures Ensures availability of treatment information by filing and retrieving patient records Receives, processes, and documents referral requests to and from the office Sorts incoming faxes via Right Fax and routes Receives and routes record requests from others and makes requests on behalf of providers/patients Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

High School Diploma or equivalent required
Previous customer service experience required.

Nice To Haves

Healthcare experience preferred.
Electronic health record (EHR) experience a plus.
Medical terminology preferred
Experience with process improvement or lean philosophy preferred

Responsibilities

Acknowledges and greets patients immediately, providing a positive customer service experience
Registers patients for appointments and completes paperwork
Verifies and updates existing patient and insurance information
Keeps patient appointments on schedule by notifying provider of patient’s arrival
Informs patients immediately of delays, explains why, and the anticipated wait time
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles
Assist patients with all aspects of Financial Assistance Paperwork
Control credit extended to patients via a payment plan
Maintain business office inventory and equipment and order supplies
Maintain a neat work area including the reception area
Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Handles multiple telephone lines effectively and politely per clinic standards
Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
Mail patient paperwork to new patients prior to appointment
Interacts with patients via Patient Portal
Scan incoming patient related documents into EHR
Ability to process incoming and outgoing referral requests
Files incoming medical reports and correspondence
Assembles new patient medical records in accordance with policies and procedures
Ensures availability of treatment information by filing and retrieving patient records
Receives, processes, and documents referral requests to and from the office
Sorts incoming faxes via Right Fax and routes
Receives and routes record requests from others and makes requests on behalf of providers/patients