Patient Service Representative
About The Position
Advanced Dentistry South Florida is looking for an experienced Patient Service Representative to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. Location: Advanced Dentistry of South Florida – Delray Beach, FL Address: 15340 Jog Rd STE 100, Delray Beach, FL 33446, United StatesSchedule: Monday - Friday (Full-Time) About our office: Since its inception in 1982, Advanced Dentistry South Florida has proudly served as the go-to dental hub for comprehensive dental care in our community. As the official dental office for the FAU Athletic team, we've become synonymous with excellence in both general and specialized dentistry services. Our integrated practice unites skilled general dentists, an endodontist, and an oral surgeon, offering a comprehensive suite of dental solutions all under a single roof. Whether you're seeking routine care or specialized treatment, our team is committed to providing top-tier dental services conveniently located for you and your family. Position Overview: This position is ideal for a detail-oriented, patient-focused professional who thrives in a fast-paced dental environment and is committed to delivering exceptional customer service. As the first point of contact for the practice, the Patient Service Representative plays a vital role in supporting patients, providers, and staff while ensuring smooth daily operations. Key responsibilities include managing high-volume phone calls, greeting and checking in patients, responding to patient inquiries, scheduling and confirming appointments, verifying dental insurance benefits, collecting copays and payments, and assisting patients with understanding their treatment plans and financial options. The ability to multitask efficiently, balancing phones, patient flow, insurance verification, and administrative duties is essential. Candidates must have strong reading and writing skills, be comfortable using computers, sending and responding to emails, and accurately managing digital records. Familiarity with dental practice management software (such as Dentrix, Eaglesoft, or Open Dental) is a plus. The ideal candidate is organized, adaptable, and proactive, with the ability to prioritize tasks, handle schedule changes, and support projects assigned by the Office Manager or leadership team. What we offer A flexible schedule designed to support a balanced, high-quality lifestyle Comprehensive health, dental, and vision insurance options Life insurance and disability coverage for long-term security A 401(k) retirement plan to help you build your future with confidence A refined, team-oriented work environment within a modern, boutique-style dental practice Access to advanced dental technology and efficient systems that support excellence in care Ongoing professional development, training, and opportunities for career growth How to Apply:If you are a dedicated Patient Service Representative looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your resume. #LI-SM1 Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Requirements
- 4+ yrs (Must have at least 4+ years of hands on experience working in a dental office)
- Must have exceptional customer service skills
- Candidates must have strong reading and writing skills
- be comfortable using computers, sending and responding to emails, and accurately managing digital records
- organized, adaptable, and proactive, with the ability to prioritize tasks, handle schedule changes, and support projects assigned by the Office Manager or leadership team
Nice To Haves
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Familiarity with dental practice management software (such as Dentrix, Eaglesoft, or Open Dental) is a plus
Responsibilities
- managing high-volume phone calls
- greeting and checking in patients
- responding to patient inquiries
- scheduling and confirming appointments
- verifying dental insurance benefits
- collecting copays and payments
- assisting patients with understanding their treatment plans and financial options
- balancing phones, patient flow, insurance verification, and administrative duties
Benefits
- A flexible schedule designed to support a balanced, high-quality lifestyle
- Comprehensive health, dental, and vision insurance options
- Life insurance and disability coverage for long-term security
- A 401(k) retirement plan to help you build your future with confidence
- A refined, team-oriented work environment within a modern, boutique-style dental practice
- Access to advanced dental technology and efficient systems that support excellence in care
- Ongoing professional development, training, and opportunities for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
