FHC Bypass Patient Service Representative - Full Time

Jennie Stuart Health•Hopkinsville, KY

15h

About The Position

Job Summary Facilitate patient scheduling to ensure timely access to medical care for routine and urgent needs while striving to optimize the provider’s schedule in accordance with the goals of the organization. Provide patient outreach to close care gaps and meet required clinical measures.

Responsibilities

Provides exceptional customer service.
Maintains communication between medical providers, administrative staff, and/or patient/families.
Strives to answer all callers within three rings.
Follows telephone etiquette, to include active listening and emphatic responses to all callers.
Schedule, cancel, and confirm patient’s appointment according to policy.
Interview caller to obtain all necessary information to facilitate the desired appointment.
Pre-register patients by confirming patient demographic information and verifying insurance eligibility.
Takes incoming messages and distributes appropriately. Route calls to appropriate staff. Returns all messages in a timely manner.
Review care gap reports and proactively contacting the patient / patient representative to schedule needed services.
Provides callers with requested service or information on their first call attempt.
Works collaboratively with practice to address clinical needs and scheduling changes.
Works collaboratively with management to anticipate future patient-scheduling challenges.
Contributes to the overall cleanliness and appearance of personal work space and department.
Monitors supply levels and requests when needed.
Maintains all equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.