Patient Service Representative PRN Allergy KUMW - Wednesdays

The University of Kansas Health System•Kansas City, KS

About The Position

The Patient Service Representative is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic including patient registration, copay collection and point of service paperwork. PSR will be trained in check-out and scheduling to provide support as needed.

Requirements

High School Graduate or GED.
1 or more years customer service or health care experience
Ability to maintain patient confidentiality
Ability to read, write, speak, and understand English.
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer service skills focusing on problem resolution

Nice To Haves

College coursework completed towards an Associate’s or Bachelor’s Degree
Clerical, registration and/or customer service experience within a health care setting.
Preferred Language Skills - If bilingual-Documented proof of competencies via language proficiency assessments

Responsibilities

Schedule internal and external incoming department referrals.
Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
Maintains extensive knowledge of appointment types, locations, providers, and specialties.
Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
Preauthorization of clinic specific visits and procedures as needed.
Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
Responsible for high volume patient clinic check in/out and phone reception – following health system standards.
Secures patient signatures for consent and financial forms.
Follows and completes all standard registration documentation and scanning process in the Health System EMR
Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
Responsible for outpatient clinic direct rooming
Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
Assist patient with MyChart activation and support.
Ensure proper front desk coverage until last patient is dismissed from the clinic.
Attends and participates in department clinic daily huddles and process improvement initiatives.
Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
Supports both front desk and scheduling (telephone and MyChart) workflows.
Establishes and maintains productive working relationships with providers and the clinical care team.
Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
Follows the Health System standard apparel policy.
Effectively communicates Health System Policies to patients and patient advocates.
Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)
Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
Supports and participates in patient experience initiatives including marking campaigns and event registration
Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Other duties may be assigned as required.