Patient Service Representative
About The Position
This position can be assigned to multiple departments including: Physical Therapy, Behavioral Health, Optometry, Health Clinics, Dental Clinic. In this role you will be a highly visible face of the organization as you greet and receive patients visiting our facilities. This individual must have an engaging personality consistently delivering exemplary customer service. This position can be stationed at the reception desk of the facility or also potentially man a phone bank dedicated to incoming customer service calls. Being able to multi-task is a critical component of being successful in a very busy environment.
Requirements
- High School diploma or GED with a minimum of 1-2 years direct experience either working in: (Healthcare, Dedicated Customer Service, Or in a Phone Bank).
Nice To Haves
- Knowledge of basic medical terminology
- Experience working with Electronic Health Records systems
- Experience working with Native American population in a healthcare setting
Responsibilities
- Greet, and service incoming patients as they enter the facility.
- Adhering to a facility specific checklist for items needed for incoming patients, the incumbent will play a critical role in collecting a multitude of documentation including but not limited to (ID, Medical insurance information, co-payments, and other assorted forms).
- As the patient leaves this role is also responsible for providing documentation, notices, and scheduling follow-up appointments as needed.
- The PSR will often be the hub of communication ensuring a successful visit from the patient.
- This entails advising Medical Assistants when a patient is waiting to be seen, referring patients to Purchased Referred Care (PRC) specialists as needed, coordinating collection of insurance information with Insurance Verification Specialists (IVS), and answering the phone to (make appointments, answer questions, take messages, and transfer as appropriate).
- Utilizing Electronic Health Reporting (EHR) software this position will compile notes in patient charts along with assisting in back-office assigned tasks.
- This is also one of the primary methods for sending messages to MA's, Providers, and others as needed in servicing the patient.
- Cash handling procedures as needed for collecting co-payments from patients.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
