Patient Service Representative Outpatient Westlake-

University Hospitals • Westlake, OH

2d

About The Position

Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
Representatives must use quality customer service techniques to ensure patient needs are met.
Maintain professional interpersonal skills with patients, physicians and co-workers.
Supports department operations as needed.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Requirements

• High School Equivalent / GED required
• 1+ years related experience as a Secretary/Receptionist preferred
• Customer service experience preferably in the medical field required
• Typing skills – 30 wpm
• Excellent verbal/communication skills
• Detail oriented
• Basic computer knowledge
• ICD9 coding and medical terminology

Nice To Haves

• 1+ years related experience as a Secretary/Receptionist
• Customer service experience in the medical field

Responsibilities

• Accurate and efficient patient registration
• Procedure scheduling
• Charge transmittals
• Collections
• Procurement
• Use quality customer service techniques to ensure patient needs are met
• Maintain professional interpersonal skills with patients, physicians and co-workers
• Supports department operations as needed
• Performs other duties as assigned
• Complies with all policies and standards
• Safely and securely maintain Protected Health Information (PHI)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees