Patient Service Representative

RAYUS Radiology•Boynton Beach, FL

10d

About The Position

RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles. This position is full-time working Monday-Friday, 8:00am-4:30pm.

Requirements

High School diploma, or equivalent
One (1) year of applicable customer service experience
Experience working in a healthcare setting
Working knowledge of Microsoft Office
Proficient with using computer systems and typing

Nice To Haves

Two (2) years' customer service experience
Experience using electronic medical record/health record (EMR/HER) computer systems
Experience working in a Radiology/Diagnostic Imaging healthcare setting
Knowledge of basic medical terminology
Insurance knowledge
Bilingual

Responsibilities

Front Desk: Serve as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
Front Desk: Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered.
Front Desk: Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
Front Desk: Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager.
Front Desk: Obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately.
Front Desk: Provides Consent, Financial, and HIPAA compliance related documents, must be able to thoroughly explained to the patient(s) if necessary.
Front Desk: Proficient utilization and application of EHR software, hardware, and programs.
Front Desk: Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
Front Desk: Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter.
Front Desk: Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
Front Desk: Participates in medical office emergency routine when required. Summons ambulance or EMS and/or assists other staff members as needed.
Front Desk: Managing outgoing and incoming faxes through both electronic and manual fax machines.
Front Desk: Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).
Front Desk: Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam.
Front Desk: Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow.
Front Desk: Proper use of phone and written etiquette when handling correspondence.
Front Desk: Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply.
Front Desk: Alignment of company mission and embodiment of core values of RAYUS.
Front Desk: Adherence and compliance to company policies, procedures, operational objectives, and goals.
Front Desk: Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.
Medical Records: Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems.
Medical Records: Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences.
Medical Records: Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures.
Medical Records: Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion.
Medical Records: Work as a liaison between the healthcare providers and offices in a timely manner.
Medical Records: Proficient utilization and application of EHR software, hardware, and programs.
Medical Records: Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment.
Medical Records: Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures.
Medical Records: Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient.
Medical Records: Proper use of phone and written etiquette when handling correspondence.
Medical Records: Alignment of company mission and embodiment of core values of RAYUS.
Medical Records: Adherence and compliance to company policies, procedures, operational objectives, and goals.
Medical Records: Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.
Medical Records: Maintain and reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and refreshment supply.
Technologist Support: Monitors all modality schedules.
Technologist Support: Greets and escorts patients to changing room; briefly explains procedure.
Technologist Support: Prep/changing room turnaround performing proper sanitizing techniques.
Technologist Support: Helps the technologist stay on time by having the next patient ready before the current patient is ready to get off the table.
Technologist Support: Ensures that all patient areas are stocked and organized in a neat and tidy manner.
Technologist Support: Cleans and stocks patient prep room and patient restroom.
Technologist Support: Stocks linen and empties laundry at the end of the shift.
Technologist Support: Checks with technologists, center supervisor, or center manager for additional duties as needed.
Other Duties as Assigned