Health in Motion Patient Service Representative (Full-time)
About The Position
Pagosa Springs Medical Center (PSMC) is seeking a detail-oriented and customer-focused Patient Service Representative (PSR) to support the Health in Motion clinic. This role is essential to ensuring smooth patient flow through pre-service, registration, scheduling, and discharge processes. The PSR is responsible for accurate patient registration, insurance verification, appointment scheduling, and payment collection while providing a high level of customer service. This position works closely with clinical staff to support efficient operations and a positive patient experience.
Requirements
- High school diploma or equivalent required
- Current AHA BLS certification for healthcare providers required
- Proficient keyboarding and basic computer skills (Microsoft Office, EHR systems)
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment with frequent interruptions
Nice To Haves
- Coursework in computer applications or medical terminology preferred
- Customer service experience strongly preferred
- Prior healthcare or clinic experience preferred
- Electronic health record experience (Cerner preferred)
Responsibilities
- Greet patients and families courteously, in person and by phone
- Schedule, reschedule, and manage patient appointments within established workflows
- Accurately register patients in the Electronic Health Record (EHR), including demographics and insurance
- Verify insurance eligibility and obtain required authorizations when applicable
- Collect, post, and document copayments and patient payments
- Scan and upload identification, insurance cards, orders, and supporting documentation
- Ensure required consent and HIPAA forms are completed
- Maintain and monitor scheduling pools, referral queues, no-show reports, and reschedules
- Support coordination of care for physical therapy, occupational therapy, and interventional pain services
- Communicate appointment details clearly, including arrival time, preparation, and check-in location
- Maintain strict confidentiality and compliance with HIPAA and PSMC policies
- Provide clerical and registration support to clinical staff
- Assist with training of new Patient Service Representatives as assigned
Benefits
- Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
