Patient Service Representative (PSR)

Axia Women's Health • Evesham Township, NJ

13h • Onsite

About The Position

At Axia Women’s Health, recognized as a Great Place to Work for a 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. The Patient Service Representative (PSR) will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff at the South Jersey Fertility Care Center in Marlton, NJ.

Requirements

• Adapt to changing priorities and business needs
• Be flexible and not easily flustered
• Give great customer service
• Work in a fast-paced innovative environment
• Focus on what is best for the team over the individual
• Work 40 hours per week
• Work weekdays between the hours of 6:45 a.m. and 5 p.m., some Saturdays between the hours of 6:45 a.m. and 11:00 a.m. (hours subject to change)
• Occasional travel to satellite offices as needed

Responsibilities

• Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service).
• Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
• Greet patients/visitors and assist and direct them accordingly.
• Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
• Explain financial requirements to patients; collect and record copays and other monies as required.
• Perform registration functions for new and existing patients.
• Schedule patient appointments per guidelines given and finalize patient schedules for previous day.
• Maintain confidentiality regarding all patients.
• Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
• Other duties as assigned.

Benefits

• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) contribution option with employer match after one year.
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees