Patient Service Representative

Solis Mammography•Smyrna, TN

2d•Onsite

About The Position

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization. Department Highlights: Strong communication with technologist, radiologist, and leadership to create a positive patient experience. Team takes pride in their work and holds each other accountable in a positive and uplifting way. PSR’s are valued as an essential part of the patient experience. Qualifications At Solis Mammography, we save lives. We shape the future of women’s health.We are empowered, appreciated, and part of something bigger.Together, we deliver compassionate, exceptional care.Every patient. Every time. Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Requirements

High School diploma
Two years of healthcare registration or customer service experience preferred
Basic knowledge of cash handling
Basic knowledge of medical terminology, preferred
Ability to read, write, and comprehend simple instructions and short correspondence
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time
Experience using Microsoft Office Suite: knowledge of RIS software preferred

Nice To Haves

Two years of healthcare registration or customer service experience preferred
Basic knowledge of medical terminology, preferred
Experience using Microsoft Office Suite: knowledge of RIS software preferred

Responsibilities

Provide services and support for the following areas:
Understands, promotes and demonstrates the Solis Way
Greet patients in a professional and friendly manner
Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information
Explain forms to patients and assist with form completion, via paper or tablet, as necessary
Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality
Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
Schedule and reschedule patients as necessary
Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
Participate in front office training to stay abreast of front office policy and procedures