Patient Service Representative - Full Time, Oakland (First Park)

MaineGeneral Health•Oakland, ME

51d

About The Position

Provides front-line support to patients and clinical staff by performing reception, registration, and clerical responsibilities with a strong focus on accuracy, efficiency, and exceptional customer service. Greets patients, answers phones, and performs clerical duties as needed to support clinical departments. Schedules appointment times using computerized scheduling programs. Verifies insurance benefits and may obtain precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up. Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

Responsibilities

Greets patients
Answers phones
Performs clerical duties
Schedules appointment times using computerized scheduling programs
Verifies insurance benefits
Obtains precertification/authorization
Determines and accepts required payments
Refers to financial counselors for follow-up
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

Benefits

Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.