Patient Service Representative - Urgent Care - Oro Valley Marketplace

CHS Career Site•Tucson, AZ

44d•Onsite

About The Position

The Patient Services Representative – Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. This role is responsible for patient registration, insurance verification, scheduling, and collecting payments, while ensuring a positive and professional patient experience. The Patient Services Representative supports the daily operations of the urgent care center through effective communication, customer service, and administrative accuracy.

Requirements

1-2 years of customer service, administrative, or healthcare front office experience preferred
Prior experience in a clinic, urgent care, or physician office setting preferred
Strong customer service and interpersonal skills in a fast-paced setting.
Ability to accurately collect and enter data with attention to detail.
Proficient in the use of EMR systems, scheduling tools, and basic office software.
Knowledge of insurance verification and medical billing procedures.
Excellent verbal and written communication skills.
Ability to multitask, problem-solve, and remain calm under pressure.

Responsibilities

Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment.
Registers patients by verifying demographic, insurance, and financial information accurately and efficiently.
Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols.
Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers.
Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments.
Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).
Verifies insurance eligibility and obtains necessary authorizations or referrals as needed.
Maintains the cleanliness and organization of the front desk, waiting area, and shared workspaces.
Communicates effectively with clinical and non-clinical team members to support efficient patient flow.
Maintains confidentiality of patient information in accordance with HIPAA and organizational policies.
Performs other duties as assigned.
Complies with all policies and standards.