Patient Service Representative - Helen Hunt Health Center

Helen Hunt Health Center • Old Town, ME

9d • Onsite

About The Position

Are you a compassionate problem-solver who thrives in fast-paced settings and leads with kindness? Do you believe great care begins the moment someone walks through the door? If so, PCHC’s Helen Hunt Health Center is looking for you! We’re seeking a Patient Service Representative (PSR) who brings positivity, professionalism, and a commitment to stellar customer service. As a PSR, you’ll be the first friendly face patients see—and a key part of creating a welcoming, respectful experience that reflects our mission to provide care for all. From check-in to coordination with clinical teams, your work helps ensure every patient feels seen, supported, and heard. Ready to make a meaningful impact? Apply today! What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg Schedule: Full-time, Monday-Friday, 9am-5:30pm Highlights of the position: Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through. Acts as first point of contact for matters pertaining to our patient care and schedule. Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard. Is a welcoming and helpful presence to patients, both in-person and on the phone. Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance. Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands PSR role as it relates to the revenue cycle process. Accurately schedules appointments following protocol and guidelines provided. Is educated on processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams. Collaborates with administrative and clinical teams to identify ways to improve patient experience. Join PCHC's nationally recognized non-profit organization: Federally Qualified Health Center offering integrated Medical Home Model Collegial professional atmosphere with informed leadership Competitive compensation and generous benefits PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Requirements

• High school diploma or equivalent preferred
• Strong customer service skills

Nice To Haves

• Completion of Medical Terminology course preferred
• Two years of experience in medical office setting preferred

Responsibilities

• Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
• Acts as first point of contact for matters pertaining to our patient care and schedule.
• Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
• Is a welcoming and helpful presence to patients, both in-person and on the phone.
• Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance.
• Responsible for informing patients of any financial responsibility and collecting as appropriate.
• Understands PSR role as it relates to the revenue cycle process.
• Accurately schedules appointments following protocol and guidelines provided.
• Is educated on processes for records, referrals, billing, insurance, and our sliding fee application.
• Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
• Collaborates with administrative and clinical teams to identify ways to improve patient experience.

Benefits

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Competitive compensation and generous benefits
• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees