Patient Service Representative
About The Position
American Dental Center is looking for a Patient Service Representative in Union, New Jersey, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. Position Overview: This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
Requirements
- 4+ years of experience working in a dental, medical, or other health‑care office setting
- Bilingual in English and Spanish, with the ability to communicate clearly with diverse patient populations
- Strong insurance and billing knowledge, including verification, claims processing, and patient payment coordination
- Familiarity with dental practice management software
- Thorough understanding of HMO and PPO dental insurance plans, coverage rules, and authorization requirements
- Exceptional customer service skills with a demonstrated ability to maintain professionalism, empathy, and patience in a fast-paced environment
- Detail-oriented, organized, and able to multitask while maintaining accuracy
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Collection calls and account management
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Benefits
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
