Patient Service Representative

Allergy Partners Pllc • Wilmington, NC

410d

About The Position

The Patient Services Representative plays a crucial role in ensuring a smooth and efficient patient experience at the medical office. This position is responsible for registering patients, managing appointments, collecting payments, and maintaining patient records while adhering to compliance guidelines. The representative serves as the first point of contact for patients, providing essential information and support throughout their visit.

Requirements

• High school diploma required.
• Minimum of two years of experience in a medical office or customer service position.
• Proven success in asking for payment and balancing a cash drawer.
• Working knowledge of basic managed care terminology and practices.
• Familiarity with scheduling and rearranging appointments effectively.
• Comfortable using email, word processing, and Internet applications.
• Working knowledge of practice management and electronic health record software, GE Centricity is a plus.
• Experience handling challenging patients/customers and conflict resolution in stressful situations.
• Ability to perform multiple tasks simultaneously with accuracy and efficiency.
• Strong written and verbal communication skills.

Nice To Haves

• Bi-lingual is a plus, not required.

Responsibilities

• Register patients and manage appointment scheduling.
• Answer the telephone professionally and direct calls as necessary.
• Maintain office equipment and supplies in the front office areas.
• Ensure all faxes are cleared and distributed appropriately.
• Open, date stamp, and deliver mail daily as assigned.
• Assemble files and maintain the integrity of patient charts.
• Run reports and prepare patient encounters for the next day.
• Keep the patient reception area neat and clean throughout the day.
• Verify demographic and insurance information for patients according to protocol.
• Collect payments from patients at the time of their visit and provide receipts.
• Post charges into the practice management system daily as assigned.
• Balance daily over-the-counter transactions and prepare deposit slips.
• Close the office each day according to protocol.
• Determine uncollectible balances and refer accounts to the Practice Manager.
• Assist in other front office duties as requested by the Practice Manager.
• Facilitate physician requests throughout the day.
• Maintain patient confidentiality and comply with HIPAA guidelines.
• Assist clinical staff in contacting emergency services when necessary.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED