Patient Service Representative

US Oncology Network • Austin, TX

135d

About The Position

Texas Oncology Surgical Specialists is looking for a hybrid/remote Patient Services Representative to join our team! This position supports our South Austin location and follows a hybrid schedule: 3 days on-site and 2 remote days per week. This is a full-time Monday-Friday 8am-5pm position with no weekends, call, or major holidays. This position can be a level 1, 2, or Sr based on candidate experience. Texas Oncology Surgical Specialists (TOSS) is a truly special place to work—where compassion, collaboration, and purpose come together every day. Our team is deeply committed to patient-centered care, and that commitment is matched by a culture of respect, safety, and support. Whether it's rallying around a colleague in times of need or celebrating milestones together, the TOSS team consistently shows up for one another with heart and unity. Anyone joining our team can look forward to working in an environment that values their voice and contributions. We take pride in building strong relationships and supporting each other, our providers and our patient's through every step of the journey. Texas Oncology Surgical Specialists is a specialty surgical division within Texas Oncology/The US Oncology Network that is committed to providing leading-edge surgical treatments for many diseases and disorders. In Austin and the surrounding areas we offer Surgical Oncology and Thoracic Surgery care. We provide the full spectrum of comprehensive surgical care, from testing, diagnosis, and surgery to ongoing care and treatment of conditions. Our mission is to provide high quality, patient-focused care as cost effectively as possible.

Requirements

• High School Diploma or equivalent required for Level 1
• 0-3 years of medical business office experience for Level 1
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required for Level 1
• Minimum 3 to 5 years medical business office experience for Level 2
• Minimum five years medical business office experience for Level Sr

Responsibilities

• Greets and checks in patients and visitors to the clinic
• Provides and explains paperwork for the patient to complete prior to examination
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system
• Registers patients in the system as necessary
• Collects and reviews all patient insurance information and completes insurance forms
• Collects co-pays, deductibles and other out of pocket amounts at the time of visit
• Confirms patient insurance verification and eligibility
• Obtains pre-authorization of services and/or referrals
• Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations
• Schedules returning appointments in accordance with physician and/or office guidelines
• Maintains lobby area in a neat and orderly manner
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient record
• Performs other duties as requested or assigned

Benefits

• Medical, Dental, Vision, Life Insurance
• Short-term and Long-term disability coverage
• Generous PTO program
• 401k plan with company match
• Wellness program that rewards healthy lifestyle
• Tuition Reimbursement
• Employee Assistance program
• Discounts on some retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED