Patient Service Representative

Envision Radiology • Plano, TX

443d • $33,280 - $40,144

About The Position

The Patient Service Representative (PSR) at Envision Imaging East Plano is responsible for delivering exceptional patient care and facilitating the needs of physicians. This role emphasizes creating a welcoming environment for patients, ensuring they feel prioritized during their visit. The PSR performs various administrative tasks, including answering phones, data entry, patient check-in/out, and scheduling appointments, while also managing billing and insurance verification processes.

Requirements

• Bilingual in Spanish preferred.
• One plus year of experience providing exceptional customer service, preferably in a healthcare environment.
• High school diploma or GED.
• Strong communication skills and professional demeanor.
• Detail-oriented, self-motivated, problem solver, and team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a fast-paced team environment.

Responsibilities

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns.
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Facilitates no-show appointments (calling patients, cancelling, rescheduling).
• Reschedules and cancels appointments as needed/directed.
• Monitors waiting room to avoid extended wait time and to assist patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee stock ownership plan
• Paid time off
• Paid holidays
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED