Patient Service Representative

University of Toledo • Toledo, OH

515d

About The Position

University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research, and education of future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and treatments to primary care for the entire family. The primary site of inpatient care services is at the University of Toledo Medical Center, but many of our physicians practice at hospitals and medical offices throughout the region. University of Toledo Physicians offers competitive pay and benefits including: 403B, Pension, health, and tuition waiver at UT. The Patient Service Representative is the primary point of contact for patients coming into and/or calling the clinic they are assigned to. This position has multi-functions that include answering phones, triaging calls, and speaking with providers, patients, and other customers, whether in person or on the phone. This position maintains a strong attention to detail and an understanding of how to efficiently use EHR, Excel, and Word programs. Essential job functions include answering the multi-line phone in a timely and professional manner, preparing messages for staff, greeting patients, physicians, and visitors, and directing them to the appropriate staff or waiting area. The representative is responsible for preparing documentation prior to visits, ensuring current co-pays and outstanding balances are collected at the time of service, and verifying demographic data. They also schedule patient appointments accurately, manage patient records, and ensure compliance with cash handling policies. The role requires maintaining confidentiality in all matters concerning the practice and patients, adhering to HIPAA policy, and maintaining a clean and safe work environment.