Patient Service Representative

Finger Lakes Community Health • Geneva, NY

97d

About The Position

The Patient Service Representative (PSR) is responsible for providing quality customer service to Finger Lakes Community Health patients and serves as a resource and guide. This position ensures the various patient scheduling, check-in, and payment collection duties are completed and documented appropriately.

Requirements

• High School or Equivalency Diploma
• Prior experience a plus, but not required
• The ability to work flexible hours -- some evenings are required
• The ability to communicate fluently in Spanish and English preferred
• A valid New York State driver's license in compliance with FLCH drivers' policy

Responsibilities

• Open and/or close building in accordance with Finger Lakes Community Health hours of operation
• Clean waiting room prior to opening and throughout the day
• Attend morning huddle meeting with patient care team to address scheduling concerns
• Schedule patient appointments as requested from provider, patients, telephone encounters, or actions
• Call patient to confirm upcoming appointment
• Verify patient insurance coverage and eligibility
• Identify back balances and financial responsibilities of the patient
• Document no shows, cancellations, or rescheduled appointments in the electronic health record system
• Identify additional Finger Lakes Community Health services that the patient may benefit from
• Greet patient upon arrival
• Give patient necessary forms for completion
• Assist patient with form completion or Kiosk check-in process
• Review paperwork for completion and accuracy
• Input Data, witness signatures, and scan paperwork into the patient record
• Verify and/or update patient personal information at every contact with a patient
• Change patient status in electronic health record system when patient is ready to be seen
• Educate patient on Finger Lakes Community Health sliding fee scale and payment assistance programs
• Collect required documentation for payment assistance programs
• Inform patient of current account balance and collect payment
• Assist patient with Payment Plans for outstanding balances
• Post payment into the electronic health records system
• Reconcile daily payments and cashbox
• Submit telephone encounters and actions in the electronic health record system
• Address telephone encounters and actions in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures

Benefits

• Monday through Friday schedule, closed all major holidays
• Medical insurance with a 90% employer contribution
• Dental, Vision, and Life insurance
• Safe Harbor 3% 401k contribution
• Robust PTO offerings
• Education reimbursement

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees