Patient Service Representative

Manet Community Health Center • Quincy, MA

403d

About The Position

The Patient Services Representative serves as the first point of contact for patients, responsible for greeting, registering, and assisting with inquiries. This role ensures accurate patient registration, manages appointment scheduling, and collects necessary demographic and financial information to facilitate billing and medical records. The representative also collaborates with internal and external departments to enhance patient comfort and trust.

Requirements

• High School Diploma required; Associates Degree Preferred.
• Minimum of 2-3 years' relevant work experience in customer service or related field, preferably in a medical or health care setting.
• Familiarity with health insurances, managed care requirements and state assistance programs.
• Excellent interpersonal and communication skills.
• Ability to read and write English.
• Great attention to detail and ability to exercise sound judgement.
• Ability to listen effectively.
• Demonstrated proficiency with computers and data entry.
• Excellent phone etiquette.
• Commitment to service excellence is a must.

Nice To Haves

• Bi-lingual/Multi-Lingual a plus; Cantonese, Mandarin, Arabic, Portuguese or Spanish language skills preferred.

Responsibilities

• Provide excellent customer service.
• Manage calls, inquiries, and appointment schedules to ensure quality and timely patient customer service.
• Collect mandatory patient information to ensure accurate demographic entries.
• Coordinate patient information collection related to Sliding Fee Scale program.
• Obtain needed insurance referral and/or authorization for services.
• Verify current patient insurance eligibility and benefits to ensure accurate and timely remittance.
• Collect patient payments.
• Responsible for scanning of documents, consults, letters and other written materials that need to go to Medical Records.
• Connect patient to Navigators/Financial Counselors to assist with financial concerns or inability to pay.
• Ensure accurate and timely information exchange with clinical staff.
• Encourage patients to register for Patient Portal and assist with the process.
• Disseminate and collect patient satisfaction survey and/or other data for routine reporting.
• Maintain patient waiting areas and front-desk areas in a manner that is organized, neat and clean.
• Maintain signage and clarity of information displayed in reception area.
• Monitor audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
• Inform patient of any existing balance noted in their account.
• Exercise problem-solving and conflict resolution skills when handling patient complaints; refer patient complaints to appropriate designated personnel as needed.
• Attend scheduled department staff and clinical meetings.
• Practice confidentiality and privacy protocols in accordance to Manet policies and HIPAA requirements.
• Act as a liaison between the patient and other areas to ensure optimal flow and service delivery.
• Be flexible in work schedule and location, as work hours and location may vary based upon business needs.
• Possess reliable transportation as travel to, from and between work locations may be required.
• Perform other duties as may be required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED