Patient Service Representative

CENTRAL FLORIDA FAMILY HEALTH CENTER INC • Casselberry, FL

65d

About The Position

The Patient Service Representative oversees the administrative duties of the Center and is responsible for moving patients through the check-in and check-out process. This role requires maintaining effective communication with patients, coworkers, and supervisors while ensuring a courteous and professional working environment.

Requirements

• High school diploma or equivalent is required
• Customer-friendly attitude
• Knowledge of ICD-10 and CPT codes
• Money and balancing skills
• Knowledge of bank deposits
• Good communication skills
• Ability to function effectively under stress
• Good evaluative judgment
• Computer literacy
• Ability to perform accurate data entry
• Ability to work well with people
• Ability to multi-task

Nice To Haves

• Bilingual (English/Spanish/Creole) a plus
• One year experience preferred

Responsibilities

• Provide a courteous, professional working environment
• Maintain effective communication with patients, coworkers, and supervisor
• Maintain efficient patient flow and update patient demographics
• Interview patients for sliding fee scale services and update eligibility
• Verify insurance and set eligibility dates in system
• Call and remind patients to bring missing information to their appointment
• Collect payments and patient-responsible balances
• Post charges to patient accounts
• Scan and import demographic and clinical documentation into patient charts
• Schedule appointments as needed
• Monitor patient schedule to accommodate walk-in patients
• Direct patients to the proper department for assistance
• Answer multi-line telephone system
• Operate office equipment, i.e. fax, copier, computer, and credit card machine
• Provide copies of patient medical records as requested
• Contribute to the positive image of the front office operations
• Other responsibilities as assigned

What This Job Offers

• Education Level: High school or GED