Patient Service Representative

North Kansas City Hospital • North Kansas City, MO

316d

About The Position

Looking for a weekday position? Looking for day shift hours? Looking to be a part of the largest network of providers in the Northland? Meritas Health is hiring a Patient Service Representative to join our Cardiology team! If you're looking for a great opportunity to serve our community and be part of a growing organization, join our Meritas team! Here at Meritas our mission is to provide hope and healing to every life we touch. Whether you are serving patients at a primary care practice, specialty practice, or in a support capacity, every team member works together to complete this mission.

Requirements

• High School diploma or GED equivalent
• Two years of experience in a physician's office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

Responsibilities

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately.
• Checks patients out and assists patients with scheduling follow up appointments.
• Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations.
• Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting Meritas initiatives.

Benefits

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED