Patient Service Representative - Urgent Care - Irvington

Community Health Systems Professional Services Corporation • Tucson, AZ

120d

About The Position

As a Patient Services Rep with Northwest Urgent Care, you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.

Requirements

• 1-2 years of customer service, administrative, or healthcare front office experience preferred.
• Prior experience in a clinic, urgent care, or physician office setting preferred.
• Strong customer service and interpersonal skills in a fast-paced setting.
• Ability to accurately collect and enter data with attention to detail.
• Proficient in the use of EMR systems, scheduling tools, and basic office software.
• Knowledge of insurance verification and medical billing procedures.
• Excellent verbal and written communication skills.
• Ability to multitask, problem-solve, and remain calm under pressure.

Responsibilities

• Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment.
• Registers patients by verifying demographic, insurance, and financial information accurately and efficiently.
• Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols.
• Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers.
• Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments.
• Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).
• Verifies insurance eligibility and obtains necessary authorizations or referrals as needed.
• Maintains the cleanliness and organization of the front desk, waiting area, and shared workspaces.
• Communicates effectively with clinical and non-clinical team members to support efficient patient flow.
• Maintains confidentiality of patient information in accordance with HIPAA and organizational policies.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits

• Health insurance
• 401(k)
• Licensure/certification reimbursement
• Tuition reimbursement
• Student loan assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed