Patient Service Representative Urgent Care Blount PRN Evenings

East Tennessee Children's Hospital-posted 3 months ago
Baltimore, MD
1,001-5,000 employees
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The primary purpose of this job is to greet patients and ensure all necessary information is gathered for efficient encounters and billing outcomes. The role also involves precepting new employees, assisting with claim reviews, and daily financial reporting.

  • Answer incoming telephone calls in a courteous and helpful manner.
  • Relays complete, detailed messages and information to the appropriate individuals while maintaining confidentiality.
  • Opens and routes incoming mail in a timely manner.
  • Retrieves patient charts prior to visits and provides schedules to providers and staff.
  • Prepares new patient records and charts.
  • Assists patients/families with required paperwork or verification documents for a complete patient file and billing record.
  • Registers new patients and updates patient information in the scheduling system.
  • Verifies and creates subscriber information in the computer system.
  • Copies, files, and retrieves medical records as requested.
  • Places calls to remind parents of appointment dates and times.
  • Schedules follow-up appointments and provides necessary forms for parents.
  • Interviews/identifies legal guardians to obtain necessary information for account completion.
  • Helps identify problems to ensure claims go out clean on the first submission.
  • Reviews procedure codes and diagnosis codes.
  • Works with RBO to appeal denials as needed and provides records/information to assist in disputing denials.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees.
  • Maintains professional composure and confidence during stressful situations.
  • Maintains confidentiality of all hospital and patient information at all times.
  • Handles patient/family complaints in a confidential, timely, and professional manner.
  • Serves as a resource to PSRI to take initiative on accelerated calls before involving the Practice Manager.
  • Completes all ETCH and practice required training and CBL requirements.
  • Practices safe lifting and body mechanic procedures.
  • Maintains a safe and clean work area.
  • Serves as a mentor to new staff and provides leadership and education to those needing extra guidance.
  • Collects deductibles, self-pays, and receipts.
  • Completes end-of-day financials and balances credit card machines.
  • High School Diploma/GED preferred.
  • 1-2 years in a Medical Office setting preferred.
  • Ability to multi-task while presenting a positive and comforting presence with patients and families.
  • Efficient typing, filing, and troubleshooting skills.
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