Patient Service Representative Supervisor

Lifepoint Health • Marquette, MI

102d

About The Position

At UP Health System – Marquette, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Requirements

• Highschool Diploma or GED required.
• Associates Degree preferred.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must have understanding and working knowledge of practice software’s (Athena and Practice Partner) and billing process.
• 1 year healthcare experience required.
• 6 months medical records experience preferred.
• 3 years physician practice experience preferred.
• Experience using Athena required.

Responsibilities

• Supervises daily staff activities for an assigned area or function.
• Determines, coordinates and supervises daily staffing assignments and levels.
• Provides direction, orientation, training, coaching, and mentoring to staff.
• Performs or assists with performance evaluations and disciplinary actions.
• Assesses and ensures quality of services delivered and facilitates staff development programs.
• Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
• Performs staff responsibilities as needed to fulfill required service levels.
• Leads the handling and resolution of complex issues and complaints.
• Identifies and implements systems to streamline and gain efficiencies.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees.
• Competitive Paid Time Off.
• Employee Assistance Program – mental, physical, and financial wellness assistance.
• Tuition Reimbursement/Assistance for qualified applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees