Patient Service Representative Supervisor
About The Position
Patient Services Supervisor We are seeking a dedicated and organized Patient Services Supervisor to join our healthcare team. This role offers an exciting opportunity to lead patient service operations, ensuring a seamless and positive experience for our patients while supporting our mission to provide exceptional care. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a commitment to patient-centered service. Join our organization and be part of a supportive, growth-oriented environment committed to delivering outstanding patient care. We value our team members and offer opportunities for professional development, competitive benefits, and a collaborative workplace culture.
Requirements
- Bachelor's degree in healthcare administration, business, or related field preferred
- Proven experience in patient services, healthcare administration, or a similar role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of healthcare regulations, privacy laws (e.g., HIPAA), and medical office procedures
- Proficiency in electronic health records (EHR) systems and office software
- Ability to multitask, prioritize, and work effectively in a fast-paced environment
- Problem-solving skills and a patient-focused attitude
Responsibilities
- Oversee daily operations of the patient services department, including reception, scheduling, and patient inquiries
- Supervise and train front-office staff to ensure high standards of customer service and efficiency
- Coordinate patient appointments, admissions, and discharges in collaboration with clinical teams
- Resolve patient concerns and complaints promptly, maintaining a positive patient experience
- Ensure compliance with healthcare regulations, privacy laws, and organizational policies
- Maintain accurate patient records and manage administrative documentation
- Collaborate with healthcare providers and administrative staff to optimize workflow and service delivery
- Monitor departmental performance metrics and implement improvements as needed
Benefits
- opportunities for professional development
- competitive benefits
- collaborative workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
