Patient Service Representative - SRS Cardiology - Day Shift - PRN

About the position

The position involves representing Sharp Rees-Stealy by providing patients with appointments, information, and other operational support services for the assigned department. The role requires delivering a high level of customer service consistent with the organization's Mission and Goals. Responsibilities include patient registration, updating demographic and insurance information, confirming insurance eligibility, and resolving billing and insurance-related issues.

Responsibilities

• Provide high-level customer service to patients.
• Handle patient registration and update demographic and insurance information.
• Confirm insurance eligibility and obtain authorizations for services.
• Resolve billing and insurance-related issues for patients.
• Demonstrate commitment to teamwork and collaboration.
• Communicate effectively to promote excellent department operations.
• Assist in daily department maintenance and general departmental flow.
• Respond to phone calls promptly and professionally.
• Provide accurate information to customers including patients, physicians, and visitors.
• Schedule appointments according to provider guidelines.
• Maintain supply levels and patient brochures in the work area.
• Follow established cash receipt policies and procedures.

Requirements

• 1 year of customer service experience.

Nice-to-haves

• H.S. Diploma or Equivalent.
• Completion of a medical receptionist or equivalent training program.
• Experience in a medical or hospital setting.