Patient Service Representative - Radiology - Encinitas

Scripps Health•Encinitas, CA

18h•Onsite

About The Position

This is a benefitted Full Time position with a varied day shift schedule including some Saturdays, located at Scripps Memorial Hospital in Encinitas. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. At Scripps Health, your ambition is empowered and your abilities are appreciated. Nearly a quarter of employees have been with Scripps Health for over 10 years. Scripps is a Great Place to Work Certified company for 2026 and has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications. Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care. The company offers transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career. Their specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology. Join a caring team supporting Scripps Memorial Hospital - Encinitas as a Patient Service Representative in the Radiology department. You'll be on the front line for creating a positive Scripps Health experience for patients.

Requirements

Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Nice To Haves

1 year of experience in customer service or a healthcare/medical office environment preferred.
Able to adapt, prioritize and meet deadlines.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Responsibilities

Interacting with patients and providers to gather information for accurate registration.
Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
Responding to customer billing and payment inquires.
Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
Initiating and validating referrals/authorizations.
Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.