Patient Service Representative (PSR)

Advocate Aurora Health • Oak Lawn, IL

127d • $19 - $29

About The Position

The position is within the Patient Services department at Advocate Health, focusing on providing efficient, high-quality service to patients. Responsibilities include greeting and registering patients, coordinating appointment scheduling, answering incoming calls, and resolving patient inquiries. The role also involves billing services, ensuring accurate entry of billing information, and maintaining medical records. The position requires the ability to function in a high-volume environment and may involve exposure to ill patients.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.
• CRT/PC experience in a customer service setting.
• Strong communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.

Nice To Haves

• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.

Responsibilities

• Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• Distributes communications accurately, based on practice protocol.
• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results.
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed.
• Notifies patient care area when patient has arrived and is ready to be seen.
• Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Maintains medical record including loose filing and re-filing of charts daily.
• Pulls and prepares charts for appointments.
• Maintains confidentiality around all patient information.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED