Patient Service Representative (PSR)

Advocate Aurora Health • Greenfield, WI

75d • $19 - $29

About The Position

Join our Ortho team at 84South as a full-time member, working Monday to Friday from 9 AM to 5:30 PM, with no weekends or holidays. This role involves creating and maintaining electronic health records, ensuring patient safety, and providing excellent customer service to patients and visitors.

Requirements

• High School Diploma or GED.
• Ability to work in a high profile and high stress area.
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Demonstrated independent thinking and problem-solving skills.
• Excellent communication (written & verbal) and interpersonal skills.
• Strong understanding and comfort level with computer systems and proficient typing skills.
• Ability to handle sensitive and confidential information.

Nice To Haves

• Experience in a healthcare setting.
• Knowledge of medical terminology.
• Familiarity with electronic health record systems.

Responsibilities

• Creates the initial electronic health record that serves as the foundation of the patient medical record.
• Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems.
• Ensures compliance with the organization's accrediting bodies to positively identify a patient prior to the delivery of patient care.
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information.
• Discusses and collects co-pays and other out-of-pocket patient responsibilities.
• Maintains confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA.
• Knows insurance basics and recognizes commercial and government plans.
• Understands and discusses financial information and obligations with patients.
• Schedules patient appointments, including virtual and procedural; coordinates cancellations, reschedules, and recall requests.
• Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service.
• Monitors and works assigned electronic health record work queues.
• May assist department leadership with orientation and training.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED