Patient Service Representative PSR - Georgia Heart Institute GHI - FT Days

Northeast Georgia Health System•Cumming, GA

1d•Onsite

About The Position

The Patient Service Representative (PSR) is responsible for managing patient check-in, check-out, and appointment scheduling, while consistently delivering excellent customer service. Key duties include greeting new and established patients, assisting with registration forms, obtaining and scanning identification and insurance information, and updating patient demographics. The PSR collects co-pays, processes payments, and handles outstanding balances by coordinating with the billing office for payment agreements. This role also involves scheduling follow-up appointments, lab work, and procedures, as well as managing appointment cancellations and reschedules. Additionally, the PSR verifies insurance eligibility, processes benefit correspondence, handles outgoing mail, sorts and distributes faxes, and assists other front desk and medical records staff.

Requirements

High School Diploma or GED
Excellent verbal and written communication skills
Ability to work error-free with frequent interruptions

Nice To Haves

Minimum of one (1) year front desk experience at hospital or Physician's office.

Responsibilities

Responsible for greeting and check-in of new patients and appointment scheduling of patients at various satellite locations, including Gainesville office.
Gives patient forms for registration if they have not already received them through the mail.
Advises patient to fill out and sign forms completely and offers to assist if necessary.
Obtains copy of driver’s license and insurance cards.
Scan info into electronic patient record.
Contacts Business Office for change in insurance coverage, for payment agreement and/or self pay patients.
Make necessary changes to demographic information in the computer to include update of Red Flag information.
Take picture of patient for electronic patient record.
Responsible for greeting and check-in of established patients.
Updates demographic information as necessary on computer.
Makes copy of insurance card once a month and attach to patient’s forms.
Collect all patient co-pays, record the information in the appropriate place in GEMMS, and provides patient with receipt if requested.
Contacts Billing Office if patient has a change in insurance or needs a payment agreement.
Responsible for Check-out of patients.
Ensure that patient has signed encounter form.
Schedule any follow-up appointment, lab work or put patient in recall system for next appointment.
Refer patient to scheduler for any ordered procedures.
Request any payment on any outstanding patient balance.
If patient is unable to make payment, contact billing office for payment agreement.
Mark charges on encounter form and place in appropriate physician box.
Compare a final copy of schedule with sign-in sheet and encounter forms.
Attach physician schedule to their encounter forms.
Total all payments on payment breakdown form.
Stamp all checks.
Complete deposit slip.
Copy deposit slip and checks, attach to payment breakdown form.
If there have been any MC or Visa payments, print report and settlement on CC machine.
Give completed paperwork to billing office.
Performs other related job duties or functions as requested or assigned.
Responsible for Appointment Scheduling.
Accurately schedules both new and established patients in the computer according to policy.
Monitor and maintain no show appointments and unfinished appointments as assigned.
Notifies appropriate clinical staff of additional and on appointments so that patient charts may be prepped accordingly.
Cancels and reschedules appointments as necessary.
Verify insurance eligibility and coverage guidelines as well as process benefit correspondence in system.
Responsible for all outgoing mail to be metered and put in appropriate place for pick up.
Post guarantor on account money and move money to appropriate charge lines.
Routinely check fax machine for incoming faxes.
Sort and distribute to appropriate department.
Responsible for attaching documents in a timely manner.
Performs other duties as needed to assist other front desk staff and medical records.
Give completed paperwork to Business Office.