Patient Service Representative (PSR) - Urgent Care - Pantops

Bon Secours • VA

79d

About The Position

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line. The Patient Services Representative is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours.

Requirements

• Required Minimum Education: High School Diploma or GED.
• At least one year of face-to-face registration or Customer Service experience.
• Strong oral communication skills, good attention to details, and an ability to multitask.

Responsibilities

• Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR).
• Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Follows front end revenue cycle check-in standard work including obtaining registration from patients and accurately entering required information into the computer system, securing signatures on all required forms and updating information accordingly.
• Registers patients in a timely and accurate manner, collects missing information from the patient, collects necessary co-pays and/or collection balances from the patient.
• Maintains a safe and supportive environment by keeping the work area, supplies and equipment clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Participates as an active member of the patient care team, including attendance at clinical huddles.
• Reconciles cash drawer at the close of the day.
• Schedules follow-up appointments and/or assists with scheduling other services for patients.
• Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED