Patient Service Representative (PSR) - Float

Advocate Health and Hospitals Corporation • Silver Spring, OK

2d • $19 - $29

About The Position

Patient Service Representative (PSR) - Float Department: 09150 AMG Milw South Shared Services - Float Pool North Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Start time is generally 7:30am, 8:00am, or 8:30am and ending between 4:30pm-5:30pm. Times may occasionally vary or run longer depending on patient need. Position would float to the following locations: Whitefish Bay - 325 E. Silver Spring Dr. Midtown - 5818 W Capitol Dr. River Center- 1575 River Center Dr. Third Ward- 163 N Milwaukee St. Village of Manor Park - 3023 S 84th St St. Luke's Family Practice - 2801 W Kinnickinnic Suite 250. St. Luke’s Faculty Physicians - 2801 W Kinnickinnic Suite 770 Wiselives - 8320 Bluemound Rd Wiselives- 8320 W. Bluemound Rd Sinai Family Care Center - 1020 N 12th St Sinai Internal Medicine - 1020 N 12th St Sinai Women’s Health - 1020 N 12th St Pay Range $19.45 - $29.20

Requirements

• High School Graduate.
• No experience required.
• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Responsibilities

• Greets patients and visitors and responds to routine requests for information.
• Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
• Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
• Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED