Patient Service Representative (PSR) - Family Medicine

Advocate Aurora Health • Crystal Lake, IL

110d • $19 - $29

About The Position

This is a full-time position working 40 hours a week, with a schedule that may include one Saturday a month. The working hours are Monday 645a-530p, Tuesday 645a-6p, Wednesday 645a-530p, Thursday 645a-5p, Friday 645a-5p, and Saturday 745-12. The role may require coverage at other sites such as McHenry, Lakemoor, and Barrington due to PTO or call-ins. The pay range for this position is $19.45 - $29.20.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.
• CRT/PC experience in a customer service setting.
• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
• Strong communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information.
• Greets and accurately registers patients in the EMR system, verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments accurately and efficiently.
• Answers multiple incoming telephone lines, determining the appropriate recipient of the call or message.
• Distributes communications accurately based on practice protocol.
• Resolves a variety of patient questions, including HMO referrals, billing, and queries about services and test results.
• Schedules future appointments and requisitions for laboratory tests, radiology procedures, and other special diagnostic tests.
• Notifies patient care area when a patient has arrived and is ready to be seen.
• Attends to waiting patients in reception and ensures they are seen in a timely manner.
• Accurately identifies type of insurance from card and verifies eligibility if necessary.
• Ensures entry at time of service of billing information on the patient and payer.
• Reviews encounter forms for accuracy and completeness.
• Enters patient charges into the EMR system according to established policies and procedures.
• Maintains medical records including loose filing and re-filing of charts daily.
• Pulls and prepares charts for appointments.
• Maintains confidentiality around all patient information.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED