Patient Service Representative (PSR) - Cardiology

Advocate Aurora Health • Aurora, IL

134d • $19 - $29

About The Position

The position is a full-time role in the Cardiology department, stationed in Aurora, with responsibilities supporting Cardiology at four sites: Naperville, Batavia, Aurora, and North Aurora. The work schedule is Monday to Friday, with varying shifts between 6:30 AM and 5:00 PM on a rotating weekly schedule. There are no weekend or holiday shifts required, although weekends may be available for overtime if desired. The pay range for this position is $19.45 to $29.20 per hour.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers/customers/patients.
• CRT/PC experience in a customer service setting.
• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred.
• Strong communication skills.
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information.

Responsibilities

• Provides efficient, high-quality service to patients arriving for appointments or requesting information via phone or in person.
• Greets and accurately registers patients in the EMR system, verifying essential billing and demographic information.
• Coordinates scheduling of patient appointments accurately and efficiently.
• Answers multiple incoming telephone lines, determining the appropriate recipient of calls or messages.
• Distributes communications accurately based on practice protocol, including pagers, faxes, and emails.
• Resolves a variety of patient questions, including HMO referrals, billing queries, and test results.
• Schedules future appointments and requisitions for laboratory tests, radiology procedures, and other special diagnostic tests.
• Notifies patient care areas when patients arrive and are ready to be seen.
• Attends to waiting patients in reception, ensuring timely service or notification of delays.
• Accurately identifies insurance types and verifies eligibility as necessary.
• Ensures entry of billing information at the time of service and follows up on missing information.
• Reviews encounter forms for accuracy and completeness, checking with physicians for missing information.
• Enters patient charges into the EMR system according to established policies and procedures.
• Maintains medical records, ensuring availability and confidentiality of patient information.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED